Do I have to change my business processes?
No. You can keep following the processes you are using now; The Order Hub will extend your existing internal purchasing system into the Procure-to-Pay (P2P) space by enabling you to communicate with your vendors and maintain the full history of information associated with each order in your existing purchasing system.
How do I send a record to The Order Hub?
If you’re using The Order Hub with Maximo, you create a record, for example a PO, in the Maximo Purchase Orders application. When the order is ready to be sent to the vendor, change the status of the PO to “Send to Vendor,” and this exports the PO to The Order Hub and notifies the vendor that they have an order waiting.
The process is the same for other purchasing systems integrated with The Order Hub; we will work with you to determine what the triggering action should be in your procurement system, and use that to trigger the sync with The Order Hub.
Can I fax from The Order Hub?
Yes. The Order Hub can easily be configured to work with your existing fax server. Create your record following your standard process, and when you trigger the send to vendor action, The Order Hub will send an electronic notification as well as a fax to your vendor.
Vendors and The Order Hub
How does my vendor access a record in The Order Hub?
Following on with the PO example, The Order Hub will send the vendor notification that they have a new order waiting, via email. Within the email is a link to your PO in The Order Hub. From there, the vendor can accept your order, print it, assign it to a specific contact internally, reject it, or use the provided tools to update and clarify order details with you.
Can the vendor change my order?
No. The vendor can suggest or request changes, they can comment, and they can ask you questions. Changes made by the vendor are sent to you for your review, and are marked clearly in The Order Hub. Only the changes you accept will be applied to the order, as a PO revision.
What kinds of changes can the vendor request?
The vendor can request changes to:
Will my Vendors use The Order Hub?
Yes. When you send a notification to a Vendor that there is a new order waiting for them, the first place they see the order is in The Order Hub. They do not have to log on – they click a link in an email and see the order.
From there, the vendor can accept your order, print it, assign it to a specific contact internally, reject it, or use the provided tools to update and clarify order details with you.
What it does
What can I do with The Order Hub?
You can order things – inventory items, equipment, assets, materials, whatever word you use for procuring stuff in your organization – in the Purchase Order Hub.
You can order services – contractor services, external resource hours, service hours against a contract, etc. – in the Service Order Hub.
Your external contractors and service providers can record time against a Maximo Work Order using the Service Order Hub. You create the WO in Maximo, send it to the vendor, they can assign it interally to a laborer, and the laborer can enter time and other details against the Work Order. Then the external contractor supervisor can review and approve the laborer's time entry and return the Work Order to you. The contractor works in The Order Hub, you work in Maximo, and once you approve the time entry from the contractor, the information becomes work order actuals in Maximo.
What records can I manage with The Order Hub?